Privacy Policy

Elite Laundry LLC
Effective Date: September 1, 2026
Last Updated: July 17, 2026

This Privacy Policy explains how Elite Laundry LLC (“Elite Laundry,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit elitelaundryaz.com (the “Site”), submit forms through the Site, use our services, or otherwise interact with us. By using the Site or our services, you agree to this Policy.

1. Information We Collect

Information you provide directly. When you fill out forms on the Site, contact us, or use our services, you may provide:

  • Name, email address, and phone number
  • Wash & Fold order details, including drop-off and pickup information
  • Elite Rewards (LaundroWorks) card number and machine number, when you submit a self-service refund request
  • Any additional information you include in messages to us

Information collected automatically. When you visit the Site, we and our service providers may collect standard technical information including your IP address, browser type, device information, referring URLs, pages viewed, and time spent on the Site. This information is collected through cookies and similar technologies.

Information from third parties. We may receive information about you from our service providers, including LaundroWorks/Cents (our payment and rewards card processor) related to your Elite Rewards card usage, balance, and transaction history, and analytics providers used by our website host.

Payment card note. Credit and debit card entries are not accepted through the Site. All card payments are entered at the in-store Value Add Center (VAC) kiosk and processed by our payment processor. Elite Laundry does not store or have access to full credit or debit card numbers.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services, including Wash & Fold, self-service laundry, and the Elite Rewards program
  • Respond to inquiries, refund requests, and claims
  • Communicate with you about your orders, including ready-for-pickup notifications and service updates
  • Operate, maintain, and secure the Site
  • Comply with legal obligations
  • Send you promotional messages if you have opted in

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers who help us operate the Site, process payments, manage rewards cards, and send communications, including our website host, LaundroWorks/Cents, and analytics and email providers
  • Law enforcement or regulators when required by law, subpoena, or to protect our rights, safety, or property
  • Successors in the event of a merger, sale, or transfer of our business or assets, subject to this Policy

4. Cookies and Analytics

The Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. You can control cookies through your browser settings, though disabling them may affect some Site features.

5. In-Store Video Surveillance

Our physical location at 1156 E Florence Blvd, Suite 1, Casa Grande, AZ, is monitored by 24-hour video recording for the safety and security of customers and property. By entering the premises, you consent to being recorded. Notice of this recording is posted at the entrance.

6. Third-Party Websites and Services

Our Site links to and integrates with third-party services, including LaundroWorks account management, the LaundryCat App, and social media platforms. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. Please review their privacy policies separately.

7. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.

8. Data Security

We use commercially reasonable technical and organizational safeguards to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure. You use the Site at your own risk.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Wash & Fold order records and related information are retained for at least 90 days from pickup or abandonment.

10. Your Choices and Rights

You may request access to, correction of, or deletion of your personal information by emailing info@elitelaundryaz.com. You may unsubscribe from marketing emails using the “unsubscribe” link in those emails, and you may adjust cookie preferences through your browser settings.

California residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the “sale” of personal information (which Elite Laundry does not engage in). To exercise these rights, contact us at info@elitelaundryaz.com.

11. Changes to This Policy

Elite Laundry LLC reserves the right to update or modify this Policy at any time. Changes take effect upon posting to elitelaundryaz.com/privacy. Continued use of the Site or our services after such changes constitutes acceptance of the updated Policy.

12. Contact Us

Questions or requests about this Policy: info@elitelaundryaz.com

Elite Laundry LLC
1156 E Florence Blvd, Suite 1
Casa Grande, AZ 85122